Terms & Conditions


Terms and Conditions of the Supply of Goods through www.firstreact.co.uk

1.            OUR TERMS

This page together with our Privacy Policy constitutes the terms and conditions (Terms) through which we sell any goods listed (Goods) on our website: www.firstreact.co.uk (Site), to you as a consumer.


These Terms set out who we are, how we will provide Goods to you, what to do if there is a problem and other important information. Summary of you key legal rights:

The Consumer Rights Act 2015 requires that any Goods which you order from us must be as described, must be fit for purpose and must be of a satisfactory quality. If you choose to purchase Goods from our Site, your legal rights entitle you to:

  • Up to 30 days: if your Goods are faulty, then you can get a refund if you return the Goods to us;

  • Up to 6 months: if your Goods are faulty and cannot be replaced, then you are entitled to a full refund in most cases if you return the Goods to us;

  • Up to 6 years: these Goods are not expected to last up to six years and therefore these rights are not applicable.


This Site is operated by First React Limited, (We, Our, Us). We are a company limited by shares registered in England and Wales under company registration number 06335261 and have our registered office at 62 Port Street, Evesham, Worcestershire WR11 1AP.  If you have any queries about your order or this Site please contact our Customer Services Team at info@firstreact.co.uk  If we need to contact you we will do so by writing at the email address or postal address which you have provided to us on your order.


By using our Site you accept these Terms of use and agree to comply with them. No variation or amendment to these Terms shall take effect unless expressly agreed in writing by us.  If you do not agree with these Terms then you must not use our Site. We may amend these Terms from time to time. Every time you wish to use our Site, please check these Terms to ensure you understand the Terms that apply at that time. You are solely responsible for ensuring that all persons who access our Site are aware of the Terms and comply with them. These Terms were most recently updated on 23rd August 2020.

These Terms may refer to additional terms which will also apply to your use of our Site:

We may update and change our Site from time to time to reflect changes to our Goods, our user’s needs, our business priorities, to ensure compliance with all laws and regulations or for any other purpose as decided from time to time.


These Terms will apply to every contract between us for the sale Goods to you (Contract), wherever in the world you reside and/or place the order. Our acceptance of your order will take place when we email you to confirm acceptance, at which point a Contract will come into existence between you and us. The placing of an order on our Site does not constitute acceptance of that order. If we are unable to accept the order then we will inform you of this and will not charge you for the product. This may be because the product is out of stock, because we have identified an error in the price or description of the Goods or because we are unable to meet a delivery deadline specified. Once your order has been accepted you will be provided with an order number. It will help us if you can quote your order number on any correspondence you have with us about that order.

5.            YOUR OBLIGATIONS

  • You confirm that by using our Site you will be bound by these Terms.

  • You confirm that by using our Site you are of the minimum required age to purchase the Goods.

  • You confirm that you will not use the Goods for any illegal or unauthorised purpose.


By placing an order to purchase Goods, you promise to us that it is lawful for you to order the Goods in the country where you place the order and for the recipient to receive the Goods in the destination country. If you breach this promise we may end the Contract and charge you reasonable compensation for the net costs which we incur. We may deduct the compensation payment from the bank account which you used to pay for the Goods.

6.            GOODS

The images of the Goods on the website are for illustrative purposes only. Although we have made reasonable efforts to display the appearance of the Goods accurately, we cannot guarantee or accept any liability for Goods which may vary slightly from those images.


Once your order has been accepted it is not possible to make changes to that order.


If we need to make more significant changes to the Goods, we will inform you in writing. If you do not accept these changes you may then contact us to end the contract before the changes take effect and will receive a refund for any products paid for but not received.


The costs of delivery will be as displayed to you on our Site. Once we have accepted your order we will provide you with a delivery date in line with the delivery times posted on our Site. We do not guarantee a specific delivery date for the Goods and will not be held liable for any delay in delivery. We will not be responsible for any delay to the supply of Goods which are outside of our control. If our supply of Goods is delayed by an event outside of our control then we will contact you as soon as possible to let you know and will take steps to minimise the effect of the delay. The risk in the Goods shall pass to you from the time we deliver the Goods to the address you provided on the order. You will receive title in the Goods at the time once payment in full is received.

We may require certain information from you so that we can supply the Goods; this will be stated on our Site or requested when the order is accepted. If you do not provide such information within a reasonable timeframe, or if you give us incorrect or incomplete information, we may either end the contract or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for any delays or errors in the Goods which arise in part by you not giving use the information within a reasonable timeframe. We may suspend the supply of the Goods if you do not provide payment in full for the Goods.


Your rights to end the contract will depend on what you have bought, whether there is anything wrong with it, how we are performing and when you decide to end the contract.

  •  If what you have bought is faulty then you will have a right to return the Goods and receive a replacement product or refund provided you notify us within 14 days of delivery.

  •  You have a legal right under the Consumer Contracts Regulations 2013 to change your mind within 14 days of delivery and to receive a refund. All Goods must be returned in the same condition as received and in their original packaging. You will be responsible for the costs of returning any Goods to us.

If you wish to end the Contract then you must notify us by emailing info@firstreact.co.uk Any refunds due under the Contract shall be made by the method you used for payment. There will be no refund for the costs of delivery. We will make all refunds to you as soon as possible but in any event within 30 days of notification. Any refund is subject to the condition on which the Goods are returned and that we do receive the Goods back from you. You must return the Goods to:

First React Limited

62 Port Street



WR11 1AP


Please include your order number so that these Goods can be identified. As you are a consumer (not a trade or business), we are under a legal duty to supply the Goods that are in conformity with this Contract. As a consumer, you have legal rights in relation to the Goods that are faulty or not as described. These legal rights are not affected by your right of return and refund, or anything else in these Terms.


We may end the Contract if you break any of these Terms.  If we end the Contract due to your breach then we may charge you a fee as compensation.


To the extent permitted by law, we exclude liability for any and all damage or loss suffered by you in using our Site. We do not exclude or limit in any way our liability to you where it would be unlawful to do so including liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for breach of your legal rights and for defective products under the Consumer Protection Act 1987.

13.          OUR USE OF YOUR DATA


We are the sole owner or licensee of all intellectual property rights in our Site, any materials published on it and the Goods.  All such rights are reserved. You may only download or print copies of any material on our Site for your personal non-commercial use. You must not modify any materials in any way and you must not use any illustrations, photographs, videos or audio sequences separately from any accompanying text. Our status and ownership as the authors of our Site must always be acknowledged. You must not use any intellectual property contained in our Site for commercial purposes without obtaining a prior licence to do so. If you breach any of these Terms your right to use our Site will cease immediately and you must return to us or destroy all copies you have made of any materials.

15.          THE SITE

We do not guarantee that our Site or the content available on it will always be available or uninterrupted. We may suspend, withdraw or restrict availability of our Site or any part thereof for business or operational reasons.

The content on our Site is provided for general information only. No warranties, representations or guarantees whether express or implied, are given that the content on our Site is accurate, complete or up to date.


We may transfer our rights and obligations under a Contract to another organisation without further notice, but this will not affect your rights or our obligations under these Terms.

You may only transfer your rights or your obligations under these Terms to another person with our prior written consent. This Contract is between you and us.  No other person shall have any rights to enforce any of its Terms, whether by virtue of the Contracts (Rights of Third Parties) Act 1999 or otherwise.

Each of the paragraphs of these Terms operates separately.  If any court or relevant authority decides that any of them are unlawful or unenforceable, the remaining paragraphs will remain in full force and effect. If we fail to insist that you perform any of your obligations under these Terms, or if we do not enforce our rights against you, or if we delaying doing so, that will not mean that we have waived our rights against you and will not mean that you do not have to comply with those obligations. If we do waive a breach of these Terms by you, we will only do so in writing, and that will not mean that we will automatically waive any later breach of these Terms by you.

These Terms shall be governed by English Law and you and we both agree that the courts of England and Wales shall have exclusive jurisdiction.